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Hotel Restaurant Manager
Arlington
VA
Hospitality
1/30/2017
Hospitality: Restaurant/Bar

We are seeking a US Military Veteran, National Guardsman, Reservist and/or Military Spouse to apply for a Restaurant Manager position with a world-class hotel. This entry-level management position assists in the daily operations in Restaurants/Bars and Room Service. Position assists with menu planning, maintains sanitation standards, assists servers and hosts on the floor during peak meal periods and supervises Restaurants/Bars and Room Service Departments as needed.

Assisting to Manage Restaurant Team and Day-to-Day Restaurant Operations

  • Assists in supervising daily shift operations. Supervises restaurant in the absence of supervisors.
  • Ensures all employees have proper supplies, equipment and uniforms.
  • Communicates to Chef and Restaurant Manager any issues with food quality and service
  • Assists in ensuring compliance with all restaurant policies, standards and procedures.
  • Monitors alcohol beverage service in compliance with local laws.
  • Assists in achieving or exceeding budgeted goals. Opens and closes restaurant shifts.

Providing Exceptional Customer Service

  • Interacts with guests to obtain feedback on product quality and service levels.
  • Handles guest problems and complaints, seeking assistance from supervisor as necessary.
  • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. Encourages employees to provide excellent customer service within guidelines.
  • Strives to improve service performance; reviews comment cards and guest satisfaction results.

Assisting in Human Resource Activities

  • Monitors employees to ensure performance expectations are met. Handles employee questions and concerns.
  • Provides feedback to employees based on observation of service behaviors.
  • Supervises on-going training initiatives. Applies on-the-job training tools for employees.
  • Communicates performance expectations, coaches and counsels employees

Qualifications:

US Veteran, National Guardsman, Reservist, or Military Spouse.

  • High school diploma or GED; 3 years’ experience in the food and beverage, culinary, or related professional area.

OR

  • 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1-year experience in the food and beverage, culinary, or related professional area.

Would you like to apply to this job?

Apply for the Hotel Restaurant Manager position


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