Job Board | Veteran Staffing Network
Veteran Staffing Network

Job Board

Videoconferencing Engineer

Seeking a US Military Veteran, National Guardsman, Reservist and/or Military Spouse to work as a Videoconferencing Engineer. Looking for a talented and self-driven engineer to troubleshoot audio/visual (AV) issues, maintain AV hardware, develop automation and report standards to scale, operate, and simplify the video conferencing network. Position requires a Bachelor’s Degree and 3-5 years’ experience in AV support & design in a corporate environment.
Responsibilities: Veteran Military
  • Provide assessments and recommendations of audio visual hardware. Test functionalities of systems.
  • Engage in user, system and support requirements gathering and analysis to provide design and architectural recommendations as it relates to new AV/VTC systems projects.
  • Determine scope of work for vendor service, engineers and technician visits and supervise to ensure the satisfactory completion of the work. 
  • Oversee vendors for installation, and support of video conferencing meeting spaces.
  • Research and recommend capital purchases to maintain or increase capacity of video operations.
  • Develop, organize and maintain standard operational procedures (regular maintenance) and workflow processes and procedures for AV systems.
  • Provide 3rd-level support, resolve incidents, escalate issues, and pursue root-cause analysis on systems. Refer warranty and 3rd tier support problems to vendor for resolution and tracks to completion.
  • Collaborate with internal support groups to increase efficiency of 1st/2nd level call resolution.
  • Perform setup, inspection, testing, operation and troubleshooting of AV equipment for video conference and collaboration.
  • Engage in planning, setup, and operation of AV systems to support internal live events and webcasts.
Requirements: Veteran Military
  • US Veteran, National Guardsman, Reservist or Military Spouse.
  • Bachelor’s degree in Computer Science, Engineering, or equivalent experience.
  • 3-5 years in audio/visual support, audio/visual system integration and design in a corporate environment.
  • 2 years managing technical projects
  • 2 years managing audio/visual integrators
  • Understand of basic networking technologies (TCP/IP), fundamentals (TCP/IP, DHCP, DNS, SIP) voice and video-specific protocols (SIP, RTSP, h.264, h.323, etc.)
  • Experience troubleshooting video endpoints (Cisco and LifeSize)
  • Excellent customer service, interpersonal skills, planning, organizational, and time management skills.
  • Ability to prioritize work efforts and multi-task in a fast-paced environment
  • 2 years with Cisco CUCM/VCS and managing basic network devices (routers, switches, firewalls) preferred
  • 2 years leading and managing enterprise-scale videoconferencing projects preferred
  • Experience integrating AV systems preferred
  • Live event audio/visual support preferred
Keywords: Router, Cisco, Customer Service, Firewalls, Inspection, Integration, Maintenance, Networking, Operations, Root Cause Analysis, RTSP, Sip, System Integration, TCP/IP, Testing, Time Management, Video Conference, Workflow, Business Requirements, Communication Systems, Integrator, Requirements Gathering, Retail Sales, Visual Design, Warranty

Would you like to apply to this job?

Apply for the Videoconferencing Engineer position

Previous MonthNext Month