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Communications Center Representative
Lone Tree
Banking, Finance, Accounting

Seeking a US Military Veteran, National Guardsman, Reservist, and/or Military Spouse to apply for a Communication Center Representative. Assist members and potential members who call; explain products, respond to problems and direct phone calls to appropriate area.  Position requires 6 months of proven customer service experience.
Responsibilities: Veteran Military
  • Greet callers, build relationships, and provide best-in-class customer service.
  • Assist members and potential members who call; answer questions about products and resolve problems as authorized; refer problems beyond authority to supervisor, along with recommendations.
  • Empathetically respond to member concerns and issues, ensure they feel valued and respected.
  • Troubleshoot and resolve inquiries in a timely, friendly and accurate manner.
  • Seek opportunities for cross-selling credit union products and services.
  • Recommend additional products, services or referrals based on member needs.
  • Ensure appropriate records are maintained and required reports are prepared.
  • Maintain member account information on the computer system.
  • This job has extensive telephone and computer work in a faced-paced, office environment. 
Shift: 9am-6pm Monday - Friday, 9am-1pm Saturday. Must be able to work Saturdays every other week.
Requirements: Veteran Military
  • US Veteran, National Guardsman, Reservist or Military Spouse
  • High school diploma or GED.
  • 6 months’ proven customer service experience.
  • Strong interpersonal and customer service skills. Ability to maintain confidences.
  • Ability to work with a diverse member base while providing excellent customer service.
  • PC skills in a Windows environment, proficient in word processing/data entry and 10-key.
  • Ability to read, input, comprehend and communicate on-line data.
  • Ability to organize and prioritize workload; manages multiple priorities.
  • Strong problem solving and decision making skills. Regular attendance and punctuality are essential.
  • Multi-lingual capabilities to include Spanish are a plus.
Key words: Call center, telephone, data, bank, customer service, communication, representative, center, rep, communications

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