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Help Desk Specialist
Santa Clara
Computer Services
Computer Services

Seeking a US Military Veteran, National Guardsman, Reservist and/or Military Spouse to work as a Helpdesk Specialist. Provide the best customer support and technical support to walk-up end users. Five years of customer service at a Help Desk are required plus cross-system skills.
Responsibilities: Veteran Military
  • Ensure a high level of customer satisfaction through ownership, resolution and appropriate escalation of issues and trouble tickets
  • Maintain proactive and timely communication with customers via multiple mediums (voice, tickets, walk-ups)
  • Manage small to medium projects and provide technical leadership to junior help desk administrators
  • Act as strong technical resource and senior escalation point for numerous technologies, including Mac, Linux, and mobile device issues (iOS & Android)
  • Develop tools and SOPs to improve team’s efficiency and productivity
  • Oversee daily performance and operation of computers, printers, and telephones
  • Setup office and cubicle workstation with monitor, keyboard, mouse, etc.
  • Install, configure, and troubleshoot software and hardware peripherals
  • Image and deploy Mac, and Linux OS to end-users
  • Setup, maintain, and troubleshoot video conference equipment
  • Maintain tight hardware and software inventory controls
  • Manage relationship with vendors for service repairs, orders, and maintenances
  • Create/terminate user and system accounts and deploy/retrieve equipment
  • Provide instructional training to new hires on system use and company policies
Requirements: Veteran Military
  • US Veteran, National Guardsman, Reservist, or Military Spouse
  • 3+ years administering Mac OS X and Linux client operating systems and packages
  • 5+ years in a customer-focused, results-focused Help Desk environment
  • 5+ years administering and troubleshooting Windows-based client systems
  • 5+ years troubleshooting, upgrading, and repairing desktops, laptops, and associated hardware
  • Experienced in supporting mobile devices (phones & tablets - iOS & Android)
  • Ability to identify, manage, confirm and order inventory
Preferred Requirements
  • Experience with system imaging, hardware repair, and support
  • Microsoft Active Directory, Exchange, DNS/DHCP, and scripting (e.g. VBS, batch)
  • Professional certifications: MCITP (Enterprise Desktop Support Technician 7), and A+
  • Experience support video teleconferencing systems
Key Words: Customer Support, Help Desk, Inventory, Linux, Mobile Devices, NOC, Printers, Procurement, Sops, System Administration, Telephones, Active Directory, Android, DHCP, DNS, Exchange, Hardware Repair, Imaging, Instructional Training, IOS, Mac OS, Mouse, New Hires, Problem Solver, Supply Chain, Technical Leadership, Training, Trouble Tickets, Video Conference, Video Teleconferencing, A+.

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