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Service Desk Analyst (DC)
Computer Services

Seeking a US Military Veteran, National Guardsman, Reservist, and/or Military Spouse to apply as Service Desk Analyst. Be responsible for providing exceptional customer service and support.  The position requires 4+ years of experience in end-user support, and a 2-year college degree is preferred.
Responsibilities: Veteran Military
  • Providing end-user support services, troubleshooting assistance, and problem resolution via telephone, remote desktop connection, and/or visits to user locations
  • Exhibiting ownership and timely resolution of all incident tickets and change orders
  • Interacting directly with other IT groups to determine the proper remediation for an issue
  • Setting-up and quality assurance testing of new hardware and software for existing and new end-users
Requirements: Veteran Military
  • US Veteran, National Guardsman, Reservist or Military Spouse.
  • 4+ years of experience in end-user support.
  • 2-year college degree preferred.  Equivalent experience will be considered.
  • Strong communication and interpersonal skills.
  • Experience implementing, maintaining and supporting Windows operating systems and Microsoft Office applications.
  • Technical experience configuring and supporting workstations, laptops, printers, and related equipment.
  • Flexibility to work additional shifts as needed.

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