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CRM Coordinator
Administrative and Support Services
Advertising/Marketing/Public Relations

Seeking a US Military Veteran, National Guardsman, Reservist, and/or Military Spouse to apply as CRM Coordinator.  Collect and maintain client information in support of firm-wide marketing and client development efforts. The position requires a Bachelors and 2 years of CRM experience with LexisNexis InterAction.
Responsibilities: Veteran Military
  • Maintain master and marketing/event mailing lists; ensure security groups are established and maintained; regularly audit lists against established “list hygiene” parameters and take action to resolve data quality issues.
  • Create folders for campaign marketing lists; perform advanced/complex searches to meet campaign-audience criteria and populate lists; create and share web links to marketing lists and key functions.
  • Oversee subscription management and email delivery failures processes and complete or route contacts’ requests to update preferences and/or data.
  • Suggest ways to improve list quality and highlight opportunities to segment lists.
  • Manage data cleanup tasks for mailing list contact records including monitoring system for duplicate contacts, merging duplicate contacts, ensure contacts are associated with companies.
  • Monitor CRM mailbox and resolve or route requests,
  • Serve as primary trainer for ARC support and administrative staff with respect to marketing contacts and list management.
Requirements: Veteran Military
  • US Veteran, National Guardsman, Reservist or Military Spouse.
  • Bachelor’s required or equivalent experience.
  • 2 years of CRM experience with LexisNexis InterAction.
  • Knowledge of CRM and Data Quality Management concepts.
  • Experience with Microsoft Word, Microsoft PowerPoint, Microsoft Excel,
  • Strong Internet research search skills and proficiency with Customer Relationship Software platform LexisNexis InterAction required.
  • Experience with financial databases will be considered.
  • Ability to manipulate data in common formats such as Excel and .CSV files.
  • Exceptionally detail-oriented. Strong project management skills.
  • Strong analytical and problem-solving skills. Ability to define goals and follow through to achieve results.
  • Ability to juggle multiple priorities within tight time constraints.
  • Ability to handle a number of responsibilities simultaneously, field conflicting priorities, manage and meet multiple deadlines with minimal supervision and be a self-starter.
  • Flexibility to work additional hours, as necessary.

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