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Senior ACD, UC & Voice Engineer (3 months, p/t)
Cambridge
MA
Technology
Telecommunications
1/4/2019

Seeking a US Military Veteran, National Guardsman, Reservist and/or Military Spouse to work as a Senior ACD, UC & Voice Engineer (part-time). Use your engineer skills to create technical solutions to needs. A Bachelor's in Computer Science, MIS or Engineering and 8+ years of technical experience in network, collaboration, ACD architecture, design and development are required.
 
Responsibilities: Veteran Military
  • Consult and implement systems of Unified Communication technologies and platforms.
  • Troubleshoot issues, validate result sets, recommend and implement process improvements. 
  • Manage a technical project lifecycle from conception of a business problem through development of a solution.
  • Create technical solutions to needs by translating requirements and finding innovative resolutions. 
  • Develop technical documentation.
  • Ideal work schedule is 20-30 hours per week for three months.
 
Requirements: Veteran Military
  • US Veteran, National Guardsman, Reservist or Military Spouse.
  • Bachelor's in Computer Science, MIS or Engineering
Required Skills: ACD (Automatic Call Distributor), Architecture, Engineer, Networking, Project Lifecycle
  • 5+ years of technical experience in architecture/design
  • 5+ years overall network, collaboration, ACD architecture, design, development experience
  • 5+ years overall system architecture, design, development experience
 
Desired Skills
  • 5+ years design/implementation/consulting experience with distributed applications
  • 5+ years of extensive pre-sales and post-sales experience with engineering, consulting and system implementations of Unified Communication (UC) technologies and platforms.
  • 5+ years managing a technical project lifecycle from conception of a business problem through development of a solution
  • Wide background including architecture, implementation and delivery of large‐scale hardware and software systems in real-world situations
  • Strong background of IT Security and Data Privacy with Cloud-based and Service Provider solutions
  • Extensive experience in the following: Cloud, platforms, security, networking
  • Deep understanding of End-to-end Collaboration Architecture and Solution, Avaya, Cisco, Five9 On-premise, hosted and cloud-based ACD architectures with Protocols experience in SIP, H323, RTP, RTCP, SDP, SRTP, streaming media/protocols.

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