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Business Operations Analyst
Project/Program Management

Seeking a US Military Veteran, National Guardsman, Reservist and/or Military Spouse to work as a Business Operations Analyst. Get to be part of the Global Services & Support (GSS) Delivery Excellence team. Act as a business partner for the GSS Global Functions leadership team, help to ensure key operational and financial objectives for business. Bachelors in Finance, Economics, Business Administration, 4+ years of relevant financial or business analyst role are required.

Responsibilities: Veteran Military
  • Perform as a business partner and business analyst for 1,700-person global services organization, ensure day-to-day oversight of business using Oracle, SFDC, Tableau and other systems.
  • Lead weekly/monthly/quarterly discussions and business reviews with GSS global functions organization, identify and analyze trends.
  • Develop and implement metrics to monitor productivity and revenue performance.
  • Develop and distribute consistent functional reports on core Professional Services metrics, billability, time to integrate, product fulfillment, time to integrate, etc.
  • Create reports and analyze data for trends that indicate problems to address or opportunities to investigate.
  • Manage and improve the processes and systems necessary to roll-up consistent global reporting to GSS team, ensure scalability in process design.
  • Work closely with other internal customers to understand current and future business needs.
  • Share best practices and collaborate with Delivery Excellence and operational teams across GSS.

Requirements: Veteran Military
  • US Veteran, National Guardsman, Reservist or Military Spouse
  • Bachelor's in Finance, Economics, Business Administration
  • 5 years of relevant experience and 4+ years in a financial or business analyst role.
  • Required skills: Business Management, Business Operations, ERP, Excel, Finance
  • Strong Excel, MS Word and PowerPoint skills

Desired Skills
  • MBA preferred. Experience in the high-tech industry
  • Experience in a Services or Support business.   
  • Knowledge/experience in working in an ERP environment. Oracle, Tableau and/or SFDC experience.
  • Strong analytical skills to provide data-backed analysis leveraging large data sets.
  • A successful record working with senior business management.
  • Strong written and verbal communication skills and the ability to lead business review meetings.
  • Exhibit ability to take initiative, work with minimal direction, and prioritize time effectively

Key words: MS Word, Operations, Oracle, PowerPoint, Process Design, Tableau, Word, Business Intelligence, Enterprise Resource Planning, Communication Skills, General Business, MBA, Metrics, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Self-Starter, Tableau Software

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