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IT Support Specialist
Computer Services
Computer Services

IT Support Specialist – DC, Herndon, VA & Reston, VA
Seeking a US Military Veteran, National Guardsman, Reservist, and/or Military Spouse to apply for an IT Support Specialist position. Support for complex applications by creating and developing software solutions to application errors reported. Position requires a Bachelor's in computer programming, and pay depends upon experience: 2-4 years or 5-7 years.
Business Analyst Responsibilities:
  • Provision access to users. Address security issues such as ID and Password.
  • Log interactions and escalate as needed.
  • Follow up on escalated issues.
  • Direct customers to guides and training resources. Update training materials.
  • Perform emergency setup and configuration for customers.
  • Provide training to customers in routine program operation.
  • Monitor the system for errors, bug, and potential performance enhancements.
  • Analyze and resolve technical problems raised by external customers via phone, web chat, email, and fax.
Business Analyst Requirements:
  • US Veteran, National Guardsman, Reservist or Military Spouse
  • Bachelor's in computer programming or equivalent training
  • Salary and position depend upon experience: 2-4 years or 5-7 years
  • Verbal and written communication, problem solving, customer service and interpersonal skills.
  • Basic ability to work independently and manage one’s time.

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