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Healthcare Call Center Specialist
Reston
VA
None
Healthcare - Support Services
5/14/2020

Seeking a US Military Veteran, National Guardsman, Reservist, and/or Military Spouse to apply for a Consult Coordinator (Healthcare Call Center Specialist) position. Take inbound calls to gather patient information to begin the process of connecting physicians with patients using video technology. Position requires 1 year working in a call center environment, healthcare or IT.
Responsibilities:
  • Courteously answer all incoming calls and accurately document patient information.
  • Effectively communicate with hospital clinical staff and physicians to ensure timely and patient care.
  • Provide Tier 1 technical support to hospitals and to physicians.
  • Facilitate and confirm timely hand off to Tier 2 IT support.
  • Comply with all compliance and HIPAA requirements.
Requirements:
  • US Military Veteran, National Guardsman, Reservist or military spouse.
  • Bachelor's preferred
  • 1 year working in a call center environment, healthcare or IT
  • 3 years related work experience including 1 year working a call center environment preferred
  • 2 years working in healthcare or call center environment preferred
Physical Requirements & Work Environment:
  • Frequent speaking and listening using a headset
  • Sitting for an extended period of time
  • Extended periods of time looking at computer monitor
  • Repetitive use of hands/fingers across keyboard

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