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Application Support Analyst
Washington
DC
Computer Services
IT
6/23/2020

Seeking a US Veteran, National Guardsman, Reservist, and/or Military Spouse to apply for an Application Support Analyst position. Support a critical desktop environment and communicate clearly with customers and engineering teams. Job requires a Bachelors or 4-6 years equivalent work experience, 4+ years in Technology and experience administrating Windows 10 desktops and laptops.

Responsibilities: Veteran Military
  • Provide Tier 1 (as needed) and Tier 2 Desktop support on Windows 10/O365 platform and Mac OS.
  • Provide Tier 1 and Tier 2 Market Data application support. Bloomberg, Refinativ Eikon, TradeWeb.
  • Provide Tier 1 VoIP Phone & Teleconferencing Support. Cisco Call Manager and IPC Turrets, Cisco Spark Room Kit.
  • Manage deployment of technology assets to users and ensure controls are followed.
  • Manage lifecycle of technology assets and ensure security risks are mitigated promptly.
  • Coordinate testing and deployment of software upgrades and OS patches within environment to mitigate risk.
  • Serve as a technical POC for end-users and guide them through technology issues.
  • Mentor other team members to ensure they have the skills they need to be successful.
  • Produce and maintain documentation related to current and new processes and procedures.
  • Utilize ServiceNow ticketing system to log and track work and create reports.
  • Work in an on-call rotation for after-hours/weekend support.  

Requirements: Veteran Military
  • US Veteran, National Guardsman, Reservist or Military Spouse preferred
  • Bachelors or 4-6 years equivalent work experience required
  • 4+ years in Technology. Prior financial industry experience preferred.
  • Experience administrating Windows 10 desktops and laptops.
  • Experience using SCCM for workstation management, direct packaging or image creation experience.
  • Proficient in IPv4 networking, troubleshoot network connectivity issues + routing, load balancing, proxies + VPN.
  • Must be have knowledge or quickly learn how to manage/support; 2FA Tokens, Office365, MS Mobile Apps, Bloomberg Terminals, Market Data Applications, Cisco WebEx technology and numerous security applications
  • Excellent customer service skills and communicate and deliver in a high touch/demanding environment.
  • Must demonstrate excellent troubleshooting and problem-solving skills.
  • Must be able to work independently on multiple concurrent tasks in a highly dynamic environment and demonstrate experience collaborating within a cross functional team.
  • Should be familiar with ServiceNow Incident Management and ITIL process.
  • Experience working with VoIP solutions and familiar with IPC Turrets preferred

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