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Systems Administrator (Secret Clearance)
Computer Services

Seeking a US Veteran, National Guardsman, Reservist, and/or Military Spouse for a Systems Administrator. Support setup and maintenance of AV equipment, mobile devices, desktop support of customer laptops and peripherals. 3 years with AV and video teleconferencing solutions; technologies and experience with industry standard VTC systems (particularly Polycom and Cisco); conference phone solutions and audio/visual hardware platforms are required plus Secret Clearance.

Responsibilities: Veteran Military
  • Support setup & maintenance of peripherals (monitors, scanners, printers) in production & training environments
  • Support all hardware in the development environment
  • Provide full hardware, maintenance and software support for Dedicated Internet Networks (DINs) & laptops
  • Provide high-quality customer service for all audio/visual events and end-user client peripheral hardware requests
  • Provide technical support for all Audio/Visual related systems like display devices, projectors, and video teleconferencing (VTC) systems, using documented procedures and tools
  • Provide comprehensive audio/visual support for meetings and events: setup, testing, operation and removal of AV equipment, configure conference room and event spaces and audio or video conferencing needs
  • Perform regular testing/maintenance/upgrades of all internal AV systems
  • Record problem symptoms and status information in a timely fashion and communicate internally within IT and externally with the customer through problem resolution
  • Perform metrics reporting for customer engagements and system outages
  • Maintain inventory of applicable hardware & software
  • Operation and troubleshoot Laptop, PC, Printer and Mobile devices
  • Provide support to office and remote users using the Remedy ticketing system, and escalate tickets if needed

Requirements: Veteran Military
  • US Veteran, National Guardsman, Reservist or Military Spouse preferred
  • Minimum Clearance Level: Secret Clearance
  • 3 years with AV and video teleconferencing solutions and technologies
  • Understanding of and ability to troubleshoot signal path for audio and video, and networked AV technology
  • Knowledge and support experience with industry standard VTC systems (particularly Polycom and Cisco), conference phone solutions and audio/visual hardware platforms
  • Ability to support IT components (client & mobile hardware & software), Windows, IOS, Android and Office
  • Customer support experience via a help desk / service desk model. Ability to lift 50+lbs
  • Experience troubleshooting a wide range of IT problems
  • Working knowledge of MS operating systems (Windows 10) and applications (Office 2016, O365)
  • Solid understanding of networking concepts, including VoIP
  • Strong verbal and written communications to effectively deal with customers, peers and management
  • Microsoft Certifications preferred

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