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Sales Support Assistant
Remote Work
Sales - Account Management
Sales - Account Management

Seeking a US Veteran, National Guardsman, Reservist, and/or Military Spouse to apply for a Sales Support Assistant position. Assist in managing back office transactions to process sales orders: order processing, order tracking and ensuring the overall accuracy of the ordering process. Job requires High school diploma, (Associates or College degree preferred) and experience in purchasing and procurement in the military.

Responsibilities: Veteran Military
  • Provide order processing for all sales transactions
  • Assist in receiving and processing orders directly from the customer
  • Analyze and determine where the order is to be placed and/or shipping method
  • Ensure margin percentages are within acceptable ranges for products and services as stated by management as appropriate
  • Communicate with customers, prospects and vendors regarding sales support
  • Provide data gathering and analysis assistance for the Sales and Management teams
  • Follow up with customers to ensure complete customer satisfaction and minimize problems
  • Collaborate with team with collection efforts, solutions, pricing, etc.
  • Provide vendor specific advice to sales force to resolve product or service requests regarding issues
  • Demonstrate knowledge of a variety of the field’s concepts, practices, and procedures
  • Use judgment to plan and accomplish goals
  • Maintain awareness for customer environment relating to products, technology, licenses, and vendors to obtain products.
  • Follow ISO 9001:2015 processes and procedures
  • Validate project revenue and assist with tracking monthly revenue and revenue projections
  • Maintain and update backlog on open orders

Requirements: Veteran Military
  • US Veteran, National Guardsman, Reservist or Military Spouse
  • High school diploma or GED. Associates or College degree preferred
  • Experience in purchasing and procurement in the military
  • Excellent customer service skills. Organized and detail-oriented
  • Ability to work independently and exercise judgement and decision making
  • Proficient with all computer programs, MS Office (Word, Excel, Outlook, PowerPoint)
  • Previous experience with database software
  • Experience with federal purchasing guidelines
  • Excellent communication and organizational skills
  • Ability to handle multiple demands, competing priorities and rapid change
  • Ability to work remotely and maintain good communication with the rest of the team

Desired Skills:
  • 3+ years’ sales support experience in technology industry
  • Previous business experience in a selling or telecommunications environment
  • Professional-level proficiency in Excel
  • Experience with Oracle NetSuite ERP

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Apply for the Sales Support Assistant position

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